IP Telephony and PBX (Telephone Exchange)
LinuxBox provides comprehensive solutions for company telecommunications. Our server-based PBX exchange offers cutting-edge features, centralization of the entire administration, high flexibility in configuration options and all the advantages of a single network infrastructure to complement devices such as landline and mobile phones, conference phones, VoIP ATA and GSM gates, PoE, door communicators and phone headsets. We have developed utilities and extensions for a shared central phonebook, call recording, automatic call dialing, or ‘calltray’ – for easy dialing from a PC. Our dedicated team of specialists ensures superior after-sales support.
LinuxBox Call Center is comprehensive solution for customer support services, information, service or sale centers with any number of operators. Our solution provides every up-to-date call centre features, with high level of customization to customer’s needs. Very important part of LinuxBox Call Center supply is premium service support provided by our top-level specialists. Features you will love: queues, agents, skills, real time panels, reports and statistics, custom made reports, IVR, talk monitoring, call recording, customer’s CRM integration etc.
LinuxBox CRM is the response for the need to interconnect and cover our technological solutions for medium or large companies and call centers into one unit, using the latest technologies. Main features are: administration of customers and contacts, creation and management of business cases and business projects, creation of marketing campaigns for call centres and their monitoring, helpdesk – solutions for technical support or customer service, wide range of communication channels: phone, SMS, e-mail, webchat, Facebook chat
Our servers can easy fit to any size of your company or any needs you have, with focus on security and extra service support.They offer complex company network security, uniform web administration interface or detailed traffic analysis. Main security features are firewall, attachment filter, anti-virus and anti-spam, VPN or web proxy. Our solution provide advanced extensions like united e-mail footers, data backup, NAS net storage, cloud storage or central address book. No licence limits – simply unlimited number of e-mail addresses, e-mail box size, unlimited number of VPN accounts or data traffic.
Highly available multi-node virtualized cluster. LinuxBox private cloud provides to our customers dedicated infrastructure fully adapted to their needs, without costs for consumed performance or transferred data. Private cloud represents highly available solution, designed also for business-critical applications.
For our customers we offer cloud storage systems: cloud storage as an alternative to Dropbox or Google Drive (with data stored on customer’s device), network storage (NAS) or S3 storage (compatible with Amazon S3). Our cloud systems have every feature they should have: web interface, data sharing, encrypted communication, no limits or user number licensing, high availability with servers located in Czech Republic.
Authentication and identification of callling person by „voiceprints“ – let your PBX recognize by incoming person’s voice who is calling, or use it for secured access, identification and verification of calling person. Voice biometrics can be used alone to provide a convenient method of authentication via “voiceprints”, or as part of a two-factor authentication process, combined with something the customer “knows” (like a password or PIN) or “has” (like a cell phone with a caller ID, or a credit card) to provide an extra layer of security for sensitive information and financial transactions. Our team is developing completely own voice biometrics system, connected to our LinuxBox PBX or to customer’s systems through API.
Automated Call Pattern (Auto IVR)
Automated call pattern – wherever is necessary to inform large amount of persons in very short time. Fast and effective – called person hears a message with a few options to answer. If called one is not responding or picking-up, the call is repeated or redirected to secondary contact. User has real time statistics of successful contacts and their responses. The system is typically used by hospitals (eg. emergency mode of a multiple casualty incidents), fire and rescue departments, municipalities, marketing research companies etc.
SMS Text Message Gate – IPSMS
IPSMS is SMS gate enabling easy and fast sending or recieving text messages to any mobile network by comfortable web application, any mail client or customer’s information system. It has every useful function you need: splitting long text messages, delivery confirmation, support for import and sending bulk SMS, time-scheduled sending, use of shared contact address book, well-arranged statistics and expense limits as well.
Visit our sowroom in company’s Ostrava headquarters and enjoy the possibility to review and test the best from our table, wireless or conference phones as well as headsets. Try the video conference meeting – new level of modern and effective communication. Your other option is to test our Private Cloud, highly available multi-node virtualized cluster made as portable demo version.
We consider server administration to be integral to ensuring the highest possible levels of customer satisfaction, no matter how big or small the client. Administration includes regular preventive checks, software updates, availability monitoring and connection to a central service system. This service is provided in 9×5 (workdays) or 24×7 modes.
We provide outsourcing of network administration for small to medium-sized companies who demand guaranteed quality and availability of IT services.
We provide continuous maintenance of hardware and software (e.g. updates, preventative inspections etc) and will quickly deal with operational incidents and technical faults, while providing technical and consulting support, as well as any necessary additional ICT equipment etc. This service is provided both onsite and by remote access.